Booking Policy

Cancellations

At Papillon Hair, we truly value your support and appreciate the trust you place in our team. Every appointment is carefully reserved especially for you, allowing us to provide the personalised experience we're known for.

As a busy salon, we kindly ask for a minimum of 48 hours' notice if you need to cancel or reschedule your appointment. Late cancellations or changes make it difficult to offer your reserved time to another guest and can significantly impact our team and salon schedule.

Appointments cancelled or rescheduled with less than 48 hours’ notice will forfeit the 50% booking deposit. We understand that genuine emergencies can happen and where appropriate, these situations will always be considered at our discretion.

Appointment Changes

At Papillon, every appointment is reserved exclusively for you. To ensure we can accommodate all of our guests, we kindly ask that any changes to your booking are made at least 48 hours in advance.

Appointment changes can be made by calling the salon during business hours. If you need to contact us outside of these hours, please leave a voicemail or send us an email. We will honour the time your message was received.

Deposits

A 50% deposit is required to secure all appointments. Your deposit will be applied to your final service total on the day of your appointment.

Late Arrivals

If you are running late, please let us know as soon as possible. Arriving more than 15 minutes late may require us to shorten your service or, where necessary, reschedule your appointment to avoid impacting other guests.

Appointment Confirmations

We send an appointment confirmation via SMS three days before your booking.

Please reply 'YES' to confirm your appointment or 'NO' if you need to cancel or reschedule, provided at least 48 hours' notice is given.

If we don't receive a response, we'll do our best to contact you by phone, SMS or email. If we're unable to confirm your appointment at least 48 hours before your scheduled time, we reserve the right to release your booking to another guest.

Thank you for choosing Papillon Hair. Your understanding allows us to continue providing exceptional service and accommodating as many clients as possible.