Privacy Policy

 

Information We Collect

We may collect personal information including:

  • Your name

  • Phone number

  • Email address

  • Date of birth (if provided)

  • Appointment and service history

  • Product purchase history

  • Payment information (processed securely through our payment providers)

  • Information you provide through enquiries, online bookings or consultation forms

How We Use Your Information

Your information is collected to:

  • Book and manage your appointments

  • Communicate with you about your bookings

  • Provide personalised hair recommendations and services

  • Process payments

  • Respond to enquiries

  • Send appointment reminders and confirmations

  • Send marketing communications, promotions and newsletters (only if you have chosen to receive them)

  • Improve our services and client experience

Marketing Communications

If you subscribe to our mailing list or consent to receive marketing communications, we may send you updates, promotions, special offers and salon news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

Protecting Your Information

Papillon Hair takes reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure. Your information is stored securely and is only accessed by authorised team members when required.

Sharing Your Information

We do not sell, rent or trade your personal information.

To help us deliver a seamless salon experience, we may share your information with trusted third-party providers who assist us in operating our business, including:

  • Fresha, our secure online booking and client management platform

  • Payment processing providers

  • Email and SMS communication platforms

  • Website hosting and analytics providers

Our online bookings and client records are managed securely through Fresha, and your information is handled in accordance with their privacy and security practices.

All third-party providers we work with are expected to handle your information securely and in accordance with applicable privacy laws.

Cookies & Website Analytics

Our website may use cookies and analytics tools to help us understand how visitors use our website and improve your browsing experience. You can disable cookies through your browser settings if you prefer.

Accessing or Updating Your Information

You may request access to the personal information we hold about you or ask us to update or correct your details at any time by contacting our team.

Changes To This Policy

Papillon Hair may update this Privacy Policy from time to time. Any changes will be published on this page.

 

At Papillon Hair, we truly value the trust you place in us. Every interaction, whether in the salon or online, is designed to feel personal, thoughtful and welcoming.

Thank you for allowing us to be part of your hair journey. We look forward to creating beautiful experiences with you.