Terms & Conditions
1. General
1.1 These Terms & Conditions apply to the use of the Papillon Hair website, online services and salon services.
1.2 The terms “we”, “us” and “our” refer to Papillon Hair.
1.3 The term “you” refers to any person accessing our website, making a booking or engaging with our services.
By using our website, booking an appointment or purchasing from Papillon Hair, you agree to these Terms & Conditions.
2. Privacy & Personal Information
2.1 At Papillon Hair, we respect your privacy and are committed to protecting your personal information.
2.2 Any information collected through our website, booking system, consultation forms or salon interactions will be handled in accordance with our Privacy Policy.
3. Website Use
3.1 Our website is provided to give information about our services, products, team and salon experience.
3.2 You agree to use our website responsibly and only for lawful purposes.
3.3 You are responsible for ensuring any information provided through our website, including booking enquiries or contact forms, is accurate and up to date.
4. Intellectual Property
4.1 All content on the Papillon Hair website, including images, branding, written content, logos and design elements, belongs to Papillon Hair unless otherwise stated.
4.2 Content from our website may not be copied, reproduced, modified or used without prior written permission from Papillon Hair.
5. Appointments & Bookings
5.1 When booking an appointment with Papillon Hair, you agree to provide accurate and current information to allow us to provide the best possible service.
5.2 Appointment times are reserved specifically for each guest. Our booking, cancellation, deposit and appointment policies apply to all bookings.
5.3 Papillon Hair reserves the right to adjust, reschedule or cancel appointments where necessary due to unforeseen circumstances. We will always endeavour to provide reasonable notice and assist with alternative arrangements where possible.
6. Payments, Pricing & Refunds
6.1 Service prices are provided as a guide and may vary depending on hair length, density, service requirements and stylist experience.
6.2 Payment is required at the completion of your appointment unless otherwise arranged.
6.3 Product purchases and refunds are subject to our Product Returns Policy.
6.4 Any refunds, credits or adjustments are assessed on a case-by-case basis in accordance with our salon policies.
7. Hair Services & Client Responsibilities
7.1 Every Papillon appointment begins with a personalised consultation to ensure services are tailored to your hair goals, lifestyle and hair history.
7.2 Results may vary depending on previous colour, chemical treatments, hair condition, texture and at-home care.
7.3 It is your responsibility to provide accurate information regarding your hair history, previous services and any relevant sensitivities or concerns during your consultation.
7.4 Papillon Hair reserves the right to recommend changes to a requested service where necessary to maintain the health and integrity of your hair.
8. Health & Safety
8.1 The health, safety and comfort of our clients and team are extremely important to us.
8.2 Please inform our team of any allergies, sensitivities, medical concerns or relevant information that may affect your service before your appointment.
8.3 We reserve the right to modify or decline a service if we believe it may compromise the safety or wellbeing of your hair, yourself or our team.
9. Third-Party Links
9.1 Our website may include links to third-party websites, including booking platforms or product partners.
9.2 Papillon Hair is not responsible for the content, privacy practices or policies of external websites. We recommend reviewing their individual terms and conditions.
10. Changes to These Terms
10.1 Papillon Hair may update these Terms & Conditions from time to time to reflect changes to our services, policies or business operations.
10.2 Continued use of our website, booking services or salon services following any updates indicates acceptance of the revised Terms & Conditions.
At Papillon Hair, we truly value the trust you place in us. Every interaction, whether in the salon or online, is designed to feel personal, thoughtful and welcoming.
Thank you for allowing us to be part of your hair journey. We look forward to creating beautiful experiences with you.