Refund Policy
Product Returns & Exchanges
At Papillon Hair, we take great care in selecting the products we recommend. Due to hygiene and safety reasons, we are unable to accept returns or exchanges on haircare products that have been opened or used.
If you receive a product that is damaged, faulty or incorrect, please contact our team within 7 days of purchase or receiving your order. We'll happily assess the issue and arrange a replacement or refund where appropriate.
Return Eligibility
To be eligible for a return or exchange, products must:
Be unused and unopened
Be in their original packaging
Be accompanied by proof of purchase
Change Of Mind
We are unable to offer refunds or exchanges for change-of-mind purchases. If you're unsure which product is right for you, our team will be happy to recommend the best option for your hair before you purchase.
Thank you for choosing Papillon Hair. Your understanding allows us to continue providing exceptional service and accommodating as many clients as possible.